Overview

Through presentations, case studies, discussion, collaborative work, coaching, and peer-to-peer networking, this course will cover: 

• Mindsets and processes that lead to more equitable solutions, including diversity, equity, inclusion, and accessibility
  
• Framing (and reframing) complex problems to find the right problem to address.
  
• Participatory methods for the various stages of the human-centered design (HCD) process.
  
• Strategies for getting buy-in from influential stakeholders.

How You Will Benefit

You will leave this course with:

• A toolkit of civic design mindsets and methods to apply to your work.
  
• An understanding of how to embed diversity, equity, inclusion, and access into your practice.
  
• The foundation for a design project that addresses a complex challenge your team or agency is facing.
  
• Plans for next steps to move your project forward in tangible, realistic ways.
  
• Connections to a network of collaborators working on similar challenges across the public sector.
  

After this course, many alumni continue working on the problem explored during the course and initiate or grow a human-centered design project or practice within their agency. 

Who Should Attend

This course is open to individuals or teams of public sector employees. A basic familiarity with human-centered design is helpful, but not a prerequisite. We recommend our Introduction to Human-Centered Design can be a useful primer.

Additional Information

Length 6 days
Contact Hours 30 hours

OPM Leadership Competencies Emphasized
• Collaboration
• Continual Learning
• Emotional Intelligence
• Integrity/Honesty
• Interpersonal Skills
• Oral Communication
• Public Service Motivation
• Written Communication