Overview
As a Federal staffing specialist, you interact with a variety of stakeholders to achieve your agency’s staffing goals. But how do you ensure each interaction can yield the most impactful results? This course will explain how applying client engagement techniques can lead to more effective outcomes when consulting with hiring managers, applicants, and other stakeholders in the federal hiring process. This course addresses the following federal HR topics:

• What client engagement is and its value in staffing activities
• The principles of effective client engagement and your role in implementing it
• How you can practice and measure effective client engagement to better support your agency

How You Will Benefit
Through a blend of self-guided training, instructor-led webinars, and on-the-job assignments, you’ll learn how to apply the principles of effective client engagement in your daily duties to better support your agency. With interactive webinar discussions, you’ll gain opportunities to share engagement experiences and discuss how to apply your knowledge to the End-to-End Hiring Roadmap phases, ultimately enhancing your ability to support federal staffing activities.

Who Should Attend

• Mid- to senior-level HR Specialists and HR Assistants (GS-201 and GS-203) with 5 or more years of experience.
• Senior managers/executives seeking a federal HR staffing overview.

Prerequisites
N/A

Additional Information
This course is a blend of online self-paced training (4 hours), 2 instructor-led webinars (4.5 hours), and on-the-job training.

Length
8.5 hours

What Your Colleagues are Saying
“I learned to think through each project, role, and responsibility with a new vision.”

General HR Competencies Emphasized
Attention to Detail, Creative Thinking, Customer Service, Decision Making, Flexibility, Information Management, Integrity/Honesty, Interpersonal Skills, Legal, Government, and Jurisprudence, Oral Communication, Reading, Reasoning, Teamwork, Technical Competence, Writing