HR004: Foundations of Service Excellence for HR Professionals - Staffing


Overview:

This course provides fundamental customer service and consulting knowledge and skills needed when working with applicants, other HR Professionals, Hiring Managers, and other stakeholders.

How You Will Benefit:

Upon successful completion you will learn how to adopt a customer service mindset; communicate effectively to establish relationships, manage expectations, proactively keep others informed, and respond appropriately to inquiries and needs; apply service excellence tools and techniques to hiring scenarios.

Who Should Attend:

The target audience for this course is early career HR Specialists (3 years or less of federal HR experience) and/or current federal HR specialists seeking a refresher course.

HR General Competencies:

  • Customer Service
  • Interpersonal Skills
  • Problem Solving

Prerequisites: N/A

Length: 1.5 days


Facility:     

OPM-FHRI

Location:     

1900 E Street, NW Washington, DC 20415

Cost:     

$600

Class ID:     

25067



 

Facility:     

OPM-FHRI

Location:     

1900 E Street, NW Washington, DC 20415

Cost:     

$600

Class ID:     

25066



Facility:     

OPM-FHRI

Location:     

1900 E Street, NW Washington, DC 20415

Cost:     

$600

Class ID:     

25065

Status     

Cancelled