Overview
As a new HR specialist in the public sector, you may wonder how to best serve your organization and the whole of government. Who can you expect to work with regularly? How can you effectively collaborate with them? HR practitioners play a critical role in federal HR management. Learning the basics of what it takes to provide excellent service will lay the foundation for the rest of your career. This course provides fundamental customer service and consulting knowledge and skills to help you work collaboratively with applicants, other HR professionals, hiring managers, and other stakeholders.

How You Will Benefit
By applying tools and techniques to hiring scenarios, you’ll learn and practice the following customer service concepts to enhance your interpersonal skills and problem-solving abilities:

• How adopting a customer service mindset helps you respond appropriately to inquiries and needs
• Why communicating effectively can help establish strong working relationships
• Where managing expectations plays into proactively keep others informed

Who Should Attend

• Early career HR Specialists (three years or less of federal HR experience)
• Current federal HR specialists seeking a refresher course

Additional Information
Course length: 1.5 days

HR General Competencies Emphasized
Customer Service, Interpersonal Skills, Problem Solving