Overview

In an era of constant change and challenges, government agency managers must step up for greater effectiveness and efficiency. As an experienced mid-level manager, you can assess and improve your organizations' overall effectiveness by learning how to help guide your organization during time of unprecedented change, challenge and uncertainty.

This course offers a valuable framework to understand your agency’s systems and best practices, giving you an unmatched overview of how to lead your organization into the future.

You will learn four useful "frames" for recognizing, understanding, and improving interrelated, vital systems:

• The Structural Frame: Organizing and structuring groups and teams.
• The Human Resources Frame: Tailoring organizations to satisfy human needs, improve human resource management, and build positive interpersonal and group dynamics.
• The Political Frame: Coping with power and conflict, building coalitions, honing political skills, and dealing with internal and external politics.
• The Symbolic Frame: Shaping a culture that gives purpose and meaning to work, staging organizational performance drama for internal and external audiences, and building effective team spirit.

How You Will Benefit
Through presentations, small-group work, and practical application, you will learn how to engage your teams and foster innovative thinking and action, including:

• Enhancing your ability to think comprehensively and multi-dimensionally.
• Encouraging flexibility within your organization to view opportunities and events from multiple angles.
• Trying new approaches to managing that can lead to greater organizational efficiency.
• Practicing collaborative management of work team cultures.
• Creating a powerful vision for your organization and setting strategies for moving toward its realization.
• Forging productive negotiations to defuse wasteful, unproductive conflict.

Who Should Attend
Second- and third-line managers (those who typically manage supervisors or other managers) seeking to refine and improve the performance of their organizations.