If you are experiencing problems with this site, you may check with your course/program team staff first for assistance or you can submit a help desk ticket  Please be sure to provide details of the technical issue you are experiencing so we can best assist you.  

Help Desk tickets are replied to Monday through Friday, 8:00 AM to 5:00 PM Eastern, excluding federal holidays. 

Live technical support (202-753-0845 or toll-free 833-200-0035)  is available Monday through Friday, 8:30 AM to 6:00 PM Eastern, excluding federal holidays.

Login.gov assistance can be found here: https://login.gov/help/ or can be contacted  at: https://login.gov/contact/

For Entra assistance (OPM Employees only) please submit a help desk ticket.  

Topics on this page

Update your user profile
Set your notification preferences
Find your course or program
Participate in course discussion forums
Unsubscribe from course discussion forums
Mark assignments or items complete
Check completion status
Get your certificate of completion
Fix emails going to spam/junk
Respond to error messages

Update your user profile

Please update your user profile so that CLD staff and instructors have your current contact information. Make sure to click “Update Profile” at the bottom of the page after making changes.

Note: The email field should always be your government email address, please do not change it to a personal email address otherwise it may cause duplicate user accounts in the LMS. 

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Set your notification preferences

Go to your user profile (top right-hand corner of the course page) > Preferences > Notification Preferences> Email (shows a gear menu) >Processor settings > Send email notifications to (Type in your preffered email address for receiving notifications) > Save changes.

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Find your course or program

Go to My Central and select your course. You can also change courses by visiting My Central. 

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Participate in course discussion forums

Go to My Central and select your course. From the Activities block click on “Forums.”
To start a new conversation, click on “Add new discussion topic.”
To reply to a discussion, select an existing post and then click on “Reply.” 

If other course participants are subscribed to forum posts, they will also receive it via email. 

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Unsubscribe from discussion forums

To unsubscribe from a specific course discussion forum, go to My Central and select your course. 

From the Activities block click on “Forums.” 
You will then see a column titled “Subscribed” and you can then toggle “Yes” or “No”. 
In the top right-hand corner, there are links to Subscribed to all forums or Unsubscribed from all forums.     

To unsubscribe from all course discussion forums, update your forum preferences. 

Note: Some forums are forced subscriptions so you may not be able to unsubscribe from some forums.  These are most likely the ones used by the staff to send out announcements to all participants. 

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Mark assignments or items complete

You’ll see activity completion instructions to the right of an assignment or activity that requires your attention or action to complete an item.

• You will see items that say, “To do:” and will say what action is required to complete the course.
• You can also select the open course index drawer located on the right-hand screen and has an icon that looks like an index with bulleted items. When you open that drawer, you will see dots next to the assignment or activity that requires you to mark them complete.

Some assignments require you to submit files or online text. Specific instructions will be included in the assignment.

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Check completion status

• You will know you have completed an assignment or activity when you see a green check and says “Done”.
• From the open course index drawer, you will see dots next to the assignment or activity that requires you to mark them complete.  A green dot indicates you have completed the item and the ones that are white are ones that need action. 

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Get your certificate of completion

In most courses you can download your certificate whenever you need it.  You will see a section most likely at the end of your course page about the certificate or labeled as “Post Course Follow Up”.

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Fix emails going to spam/junk

If course announcements or forum posts are sent to your email spam or junk folder, please add>no-reply@cldcentral.usalearning.gov to your trusted list of senders, contacts, or address book. This is commonly known as “whitelisting” or “adding to safe senders list”. If you aren’t sure how to do this, please contact your agency’s IT or CyberSolutions help desk.

We also recommended you request the domain cldcentral.usalearning.gov be whitelisted by your agency’s IT or CyberSolutions team. You can let them know that you are attending an official OPM training program/course and that you need to be able to access it for your course/program.

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Respond to error messages

If you see a message that says, “access denied” or “no permissions,” it means you do not have access to that section of CLD Central. Use the back button in your internet browsers to go back to where you were last.

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